Our AGB
General Terms and Conditions between KEYFENDER GmbH & Co.KG and the Consumers
The following terms and conditions shall be governed by and construed in accordance with purchase agreements betweenKanonenberg 16a
21423 Winsen Luhe
Phone: +49 4174 667142
scope
The following General Terms and Conditions govern the contractual relationship between KEYFENDER GmbH & Co.KG and the consumers and entrepreneurs who purchase goods via our online shop. We do not accept any terms and conditions that contradict or deviate from our terms and conditions.
contract language
The contract language is German.
conclusion of contract
The offers on the Internet represent a non-binding invitation to you to order goods. You can add one or more products to the shopping cart. In the course of the order process you enter your data and wishes regarding payment method, delivery modalities etc.. Only by clicking on the "Buy Now" button do you make a binding offer to conclude a purchase contract. The immediate confirmation of receipt of the order by e-mail does not constitute acceptance of your purchase offer. We are entitled to accept your offer within 2 working days by sending an order confirmation by e-mail.
contract text storage
We save the contract text and send you the order data and our general terms and conditions by e-mail. You can view and download the general terms and conditions at any time here on this page.
payment methods
The indicated prices include the legal sales tax and other price components. In addition there are the shipping costs indicated for each shipping size and destination country. The consumer has the possibility of payment by PayPal, credit card (Visa, Master Card) as well as and prepayment.
storage
The order data and customer information of your order with details to the closed contract (e.g. type of the product, price etc.) are stored by us. We will send you the general terms and conditions by e-mail upon conclusion of the contract; you can also call up the general terms and conditions at any time on our website. You can correct your entries at any time with the back button before submitting the order. We will inform you on the way through the order process about further correction possibilities. You can also end the ordering process completely at any time by closing the browser window.
E-mail addresses Use
Specified e-mail addresses may be used for sending product-related information by KEYFENDER GmbH & Co.KG. Participation in these newsletters can be cancelled at any time by sending an e-mail to [email protected] be terminated.
retention of title
The object of purchase remains our property until full payment has been made.
Legal liability for defects
The statutory liability for defects rights apply to our goods.
limitation of liability
We exclude liability for slightly negligent breaches of duty, insofar as these do not concern essential contractual obligations, damages from injury to life, body or health, guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents and our legal representatives. The essential contractual obligations include in particular the obligation to hand over the item to you and to procure ownership of it for you. Furthermore, we shall provide you with the goods free of material defects and defects of title.
Commercial place of jurisdiction
Exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Winsen Luhe, if you are a merchant.
delivery
Unless we have stated otherwise on the website, all items offered by us are immediately ready for shipment. The delivery takes place latest within 5 - 7 working days. International delivery times may vary considerably. Excluded from this are delays on the part of the post office or due to force majeure for which we cannot be held liable. The delivery period for all payment methods shall commence on the day of payment by the customer. If the deadline falls on a weekend or public holiday at the place of delivery, the deadline shall end on the next working day.
Vouchers, action codes
The following redemption conditions apply to vouchers with promotion codes which the customer obtains through promotional, competition or other special promotions of KEYFENDER GmbH & Co.KG: Vouchers can only be redeemed in the webshop via the order process (shopping cart) provided for this purpose. Redemption by telephone, letter, fax or e-mail is not possible. Subsequent redemption of vouchers for orders already placed or current orders is excluded. Only one voucher can be redeemed per item. It is not possible to combine vouchers whose total value exceeds the invoice amount of an order. If the order value exceeds the voucher amount, the difference is to be settled with one of the remaining payment methods offered by us. If the voucher amount is not exhausted in an order process, the remaining amount will be issued as a new voucher. The payment of voucher amounts is excluded. When returning items, only the reduced purchase price will be refunded without replacement of voucher amounts. Each voucher may only be used once per customer. Vouchers are not transferable to other persons. Duplication and trade with action codes (resale, auction) is not permitted. Vouchers are only valid for the respective promotion period and cannot be extended. If coupons are limited to certain articles, the redemption is excluded with order of other articles. Also with coupon redemption forwarding expenses result in accordance with these sales conditions. Please also note the redemption conditions of the respective promotion. We are not liable for loss, misuse or delayed transmission (e.g. due to technical difficulties) of vouchers. By entering an action code, the customer confirms that he is entitled to redeem the voucher and accepts the conditions of the action. If vouchers are used in violation of the redemption conditions, we can cancel orders, refuse delivery of goods or do not grant benefits, a claim to activation or payment of affected vouchers does not exist.
Voluntary right of return up to 30 days after receipt of goods in our online shop
For all purchases of products from KEYFENDER GmbH & Co.KG in our online shop, we grant you a voluntary right of return of a total of 30 days from receipt of goods in addition to the statutory right of revocation. With this right of return you can also withdraw from the contract after expiry of the 14-day cancellation period by sending the goods within 30 days of receipt to KEYFENDER GmbH & Co KG, Kanonenberg 16a, 21423 Winsen Luhe,
back to you. Timely dispatch is sufficient to meet the deadline. However, the prerequisite for exercising the voluntary right of return is that you return the goods complete, unused, in their original condition, undamaged and without damage in the original sales packaging. You shall bear the direct costs of returning the goods. The voluntary right of return does not apply to the purchase of gift vouchers and individualised products (e.g. by laser engraving).
EU Platform Online Dispute Resolution
On 09.01.2016, the European Commission will provide an EU platform for online dispute resolution (OS). The EU Platform Online Dispute Resolution (OS) can be reached via the link: EU Platform Online Dispute Resolution.
Alternative dispute resolution pursuant to Art. 14 (1) ODR-VO and § 36 VSBG:
The European Commission is providing a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/ . We are not obliged or prepared to participate in a dispute resolution procedure before a consumer arbitration board.