We do not deliver to Russia and Belarus.

revocation instruction

Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.)

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day, 

- where you, or a third party other than the carrier designated by you, have taken possession of the goods, provided that you have ordered one or more goods under a single order and the order is or will be delivered uniformly;

In order to exercise your right of withdrawal, you must inform us (Keyfender GmbH & Co. KG, Kanonenberg 16a, 21423 Winsen Luhe, phone number: +49 (0)4171 667142, e-mail address: [email protected]) by means of a clear declaration (e.g. a letter or e-mail sent by post) about your decision to revoke this contract. You can use the model withdrawal form below, but it is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall repay to you all payments received from you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement. Delivery costs and additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us shall be regarded as exceptions. Any customs duties incurred will be borne by the recipient. 

For the refund we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund.

We may refuse repayment until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier. As proof of the initiation of the return we need the tracking number. Please send the goods to the address given in the sample revocation form. If the goods are returned without proof and are lost, reimbursement of the costs is not possible. 

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Reasons for exclusion or expiration

The right of revocation does not apply to the following contracts

  • for the supply of goods which are not prefabricated, including a product personalised by engraving and the manufacture of which is based on an individual choice or purpose by the consumer or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
  • the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of revocation expires prematurely for contracts

  • for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery;
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
  • for the delivery of goods that have already been used. This also includes the filling of the product. 
  • for the delivery of goods in which visible signs of use can be seen through use. 

Please check the condition of the goods for defects or damage as soon as they arrive and report them immediately to our customer service. If these have not been reported and are only established after the return, compensation must be paid if necessary. 

 

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Keyfender GmbH & Co. KG, Kanonenberg 16a, 21423 Winsen Luhe, e-mail address: [email protected] :

- Herewith I/we (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only for paper notifications)
- date

(*) Delete as appropriate.

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